Filing Leaves and Reporting Unscheduled Non-Working Hours

  • Vacation Leave
  • Sick Leave
  • Tardy / Absence / Early Out due to Emergency
  • Unscheduled Non-Working Hours
Vacation Leave
  1. Email your leave request to Hannah. Start with a clear and short subject line. State the dates of your leave, your date of return and the reason.
  2. Once she approved, send a separate email request to your assigned agent. Please copy Hannah.
  3. Once your leave request has been approved by your client, make sure that Hannah has a copy of the approval email.


● Requesting of vacation leave is allowed after 2 months of being employed.
● Notification and filing of leave should at least be 2 weeks in advance. The sooner the better.
● Please note that these policies must be followed by all ia Blueprint employees.
● Employees that are assigned to a certain agency must both follow the steps above and their assigned agency’s policies and steps for filing a leave.


Sick Leave
  1. If unable to work, email your assigned agent and copy Ivy.
  2. You might be required to consult to a doctor (teleconsult or face-to-face consult). Once you reported back to work, send the proof of consultation or medical certificate to Ivy.

● You may use your ia Blueprint email or personal email.
● If you are unable to send email, please notify Ivy – send a text message to her phone number or send a message to her Facebook account.


Tardy / Absence / Early Out due to Emergency
  • If unable to work, email your assigned agent and copy Ivy.
  • If you are unable to send email, please notify Ivy – send a text message to her phone number or send a message to her Facebook account.
Unscheduled Non-Working Hours

Unscheduled Non-Working hours must be reported to Ivy. You can reach out to her via Email, SMS, Facebook or Slack.

  • Internet connection issue
  • Power outages
  • Tools/Applications issue (anything inside Citrix)
  • Equipment Issue
  • Any concern/issue that might affect you from working on your tasks or anything that happens within your shift where you are unable to work
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