Definition of Terms:
“CONTRACTOR” refers to the employee in contract with ia Blueprint.
“CLIENT” refers to ia Blueprint.
“AGENT/AGENCY” refers to the person or company the Contractor is assigned to work for.
1. The CONTRACTOR must send an end-of-day report daily to the CLIENT.
2. The CONTRACTOR must be alert and responsive in all communication platforms that are being used by the CLIENT and his or her assigned AGENT.
3. The CONTRACTOR must submit a Police Clearance or NBI Clearance to the CLIENT. Submission shall strictly be within a month, starting on the
CONTRACTOR’s hired date.
4. Tasks must be done and accomplished by the CONTRACTOR strictly inside Citrix. Tools which may be used outside Citrix are upon approval by the CLIENT and
will be explained on the CONTRACTOR’s first week of employment.
5. Daily responsibilities and tasks of the CONTRACTOR must be accomplished within the required timeframe given by his or her assigned AGENT.
6. The CONTRACTOR must report any equipment issues to the CLIENT.
7. The CLIENT has the right to require the CONTRACTOR to have him/her purchase a second external monitor depending on the needs of his or her tasks or
depending by his or her assigned AGENCY.
8. The CONTRACTOR must report any internet issues to the CLIENT. The CLIENT has the right to require the CONTRACTOR to purchase a backup internet
connection depending on the occurrence or severity of the issue.
9. Any incidents that might affect the CONTRACTOR from working on his or her tasks or anything that happens within his or her shift where he or she is unable to
work must be reported to the CLIENT. This includes, but not limited to:
● Internet connection issue
● Blackout issue
● Tools issue
● Sick leave, tardiness, early out and absence due to emergency.
10. Paid Time Off
a. Number of paid sick leave is 5 per year.
b. Number of paid vacation days is set and given by the AGENT.
c. Paid Time Off restarts every January of each year. Any unused time off cannot be rolled over to the following year and is not reimbursable to cash.
d. Remaining paid time off are allowed to be used consecutively given that it has been approved by the CLIENT and the AGENT.
e. CONTRACTOR will follow US holidays; Christmas, New Year, Good Friday and Thanksgiving are all paid holidays. All other paid US holidays that the CONTRACTOR
shall follow will be announced and given by the AGENT.
11. Vacation Leave
a. Notification and filing of leave should at least be 2 weeks in advance.
b. The CONTRACTOR cannot request a vacation leave until after 2 months of employment.
c. The CONTRACTOR must notify the CLIENT first for approval. Once it has been approved by the CLIENT, then the CONTRACTOR must send an email to his or
her assigned AGENCY for approval and he or she must copy the CLIENT on that email.
d. The CONTRACTOR must inform the CLIENT if the leave request has been approved or declined by the AGENT.
e. The CONTRACTOR will be paid for the filed vacation leave as long as there is remaining unused paid time off.
12. Sick Leave
a. The CONTRACTOR must notify the CLIENT and his/her assigned AGENCY.
b. If the CONTRACTOR is unable to work, he or she might be required by the CLIENT to consult to a doctor (teleconsult or face-to-face consult).
c. The CONTRACTOR must present a medical certificate upon his or her return to work if the sick leave are taken off consecutively.
d. The CONTRACTOR will be paid for the sick leave if there is remaining unused paid time off.
e. Deduction from the sick leave credits will be made if the CONTRACTOR has taken a half day due to being sick.
f. In cases where COVID-19 would be the reason for being sick and inability to work, the CLIENT shall require the CONTRACTOR to present a positive test result as
g. Unused sick leave credits are not convertible to be vacation leave credits.
13. Unscheduled Non-Working Hours
a. The CONTRACTOR must report any unscheduled non-working hours to the CLIENT and to his or her assigned AGENCY.
b. A deduction will be made from the CONTRACTOR’s pay if he or she has failed to work and/or failed to report to work for at least 4 hours of his or her shift.
c. Failure to report the reason for non-attendance to the CLIENT and to his or her assigned AGENCY will result to an incident report and salary deduction will be
made regardless of what reason it may be.
14. Health Coverage
a. The CONTRACTOR may opt not to avail the health coverage given by the CLIENT only if the CONTRACTOR can prove that he or she already has an existing
b. The CONTRACTOR must immediately activate the given health coverages by the CLIENT. Should the CONTRACTOR failed to activate the given health
coverages before its expiration date, the CLIENT will not re-purchase the same hence, the CONTRACTOR should wait until the health coverages get renewed.
c. If the CONTRACTOR has an existing health coverage, apart from the what the CLIENT has issued, he or she may name one of the given health coverages to
an eligible dependent. The rest of the health coverages must be registered under the CONTRACTOR’s name.
d. The health coverages will be provided by the CLIENT on an annual basis.
e. The health coverages provided by the CLIENT are not convertible or reimbursable to cash.
a. The CONTRACTOR will be paid on a weekly basis.
b. The CONTRACTOR should use a bank account active and registered in one of the universal or commercial banks in the Philippines.
c. The CONTRACTOR is not allowed to use digital banks and/or payroll bank accounts for payroll.
d. The CLIENT might reimburse work-related and medical expenses that the CONTRACTOR may incur provided that:
1.All applicable receipts to the expense or purchases made are duly submitted
2.Before incurring a work-related expense, the CONTRACTOR was able to secure CLIENT’s consent or approval for reimbursement.
16. The CLIENT has the right to request for an incident report when a CONTRACTOR fails to follow any of the items mentioned above.
17. The CLIENT might pause or hold the CONTRACTOR’s salary if any of the items above have been violated and/or if the CONTRACTOR failed to follow the CLIENT‘s
18. The CLIENT might issue memorandums to revise the existing policies and/or to provide information on new policies and procedures in addition to the policies above.
Failure to comply with the aforementioned terms and conditions might result in termination of the CONTRACTOR’s employment