{"id":227,"date":"2025-11-17T14:37:14","date_gmt":"2025-11-17T14:37:14","guid":{"rendered":"https:\/\/www.iablueprint.com\/blog\/?p=227"},"modified":"2025-11-30T05:31:10","modified_gmt":"2025-11-30T05:31:10","slug":"90-employee-retention-heres-what-that-looks-like-2","status":"publish","type":"post","link":"https:\/\/www.iablueprint.com\/blog\/90-employee-retention-heres-what-that-looks-like-2\/","title":{"rendered":"90% Employee Retention. Here\u2019s What That Looks Like"},"content":{"rendered":"

Tyler, a manager of a commercial lines insurance team, just saw yet another sales team member depart the firm. Already, three capable people had left this year. Between hiring, onboarding, and covering the duties of those who quit, he\u2019s barely holding it together. And he knows the whole team is in the same boat. They\u2019re always 10 steps behind where he wants them to be, with no way to catch up.\u00a0<\/span><\/p>\n

Sound familiar? In my industry, 50\u201370% retention is typical. But at IA Blueprint, we\u2019ve achieved a <\/span>90% retention rate <\/span><\/i>for the virtual assistants we place with companies. That means 90% of the VAs we place with clients stay with them for at least five years.<\/span><\/p>\n

That\u2019s a really big deal. For our clients, it\u2019s the difference between treading water and leveling up.\u00a0<\/span><\/p>\n

In this post, we\u2019ll first look at how improving retention affects client success. Next, we\u2019ll look at a couple of case studies from clients who have achieved truly impressive results by hiring and retaining the right people. Then, we\u2019ll explore retention strategies that really work.<\/span><\/p>\n

Benefits of High Employee Retention<\/span><\/h2>\n

Achieving a 90% employee retention rate doesn\u2019t just cut down on time and recruiting costs \u2014 it helps the whole business run more efficiently. Let\u2019s look at the benefits of employee retention in more detail.<\/span><\/p>\n

Lasting Client Relationships<\/span><\/h3>\n

When you keep talented people on board, you build stronger relationships with clients. Why? First, individual employees build a strong rapport with the clients they work with. Second, clients view your team as <\/span>more stable<\/span><\/a>, consistent, and approachable. So, by reducing employee turnover, you gain more touchpoints with your clients, along with better follow-through \u2014 all of which creates more trust.<\/span><\/p>\n

According to Reagan Consulting, every 1% increase in personal lines client retention can bring up to a 5% boost in revenue over a five-year period. So, strengthening client satisfaction will pay big dividends.<\/span><\/p>\n

Enhanced Productivity; Stronger Results<\/span><\/h3>\n

Higher job satisfaction and retention leads to increased engagement and motivation, which ramps up productivity. That means teams move more quickly toward goals, fulfilling their core mission. Highly engaged teams achieve <\/span>18% higher sales<\/span><\/a> and 10% greater customer loyalty, reports Gallup. Altogether, these benefits can boost profitability by 23%.<\/span><\/p>\n

Growing Employees Alongside Your Company<\/span><\/h3>\n

When employees feel satisfied in their roles, they can grow along with your business. Since they get to do meaningful work that leverages their core strengths, they feel good about what they do every day. In turn, this boosts engagement further, filling teams with a sense of purpose and motivation.<\/span><\/p>\n

Case Studies of Companies with High Retention<\/span><\/h2>\n

Now, let\u2019s jump into a couple examples of how a boost in retention has improved business outcomes for our clients.<\/span><\/p>\n

Freedom Insurance Group<\/span><\/h3>\n

When Freedom Insurance Group in Oklahoma partnered with us, their customer retention increased from 81% to a whopping 91%. This brought dramatic improvements across the business.\u00a0<\/span><\/p>\n

Previously, staff had a daily backlog of 30 tasks, which dropped to less than 10. After they hired a VA, producers on the team gained over 15 hours per week to focus on generating new business. In the process, cross-sells increased by 28%. Hiring and retaining great people allowed them to deliver consistent service, enhancing client satisfaction and loyalty.<\/span><\/p>\n

Elevate Leadership Group<\/span><\/h3>\n

Elevate Leadership Group, a consulting firm in California, saw impressive results from partnering with us as well. The virtual executive assistants they hired became a valued part of the team, sticking around for the long-haul. Through their skill and dedication in handling crucial admin tasks, the company gained back 15\u201320 hours of executive time per week. These skilled staff achieved a 95% same-day response for emails. In turn, their client engagement score rose by 30%. The VAs also prepped for all meetings 24 hours in advance, making these sessions more productive while saving leaders\u2019 time.<\/span><\/p>\n

I want to emphasize, too, that these VAs weren\u2019t just completing paperwork or taking care of tedious tasks. Rather, each of them was a highly competent taskmaster who could anticipate leaders\u2019 needs \u2014 often before the leaders themselves did. They actively found ways to help the team function more efficiently every day.<\/span><\/p>\n

<\/span><\/p>\n

Among the commercial insurance lines companies we work with, improving efficiency by hiring virtual assistants typically boosts new business income by $200K\u2013500K annually. In personal lines, we see an increase of $100K\u2013$250K. But it\u2019s not just about who we place with a company \u2014 it\u2019s about how long these talented people stick around. They become a trusted part of the team, handling high-level tasks. In turn, this lets other employees focus on using their core skills, bringing greater fulfillment and retention across the team.<\/span><\/p>\n

How to Achieve High Retention<\/span><\/h2>\n

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\u00a0<\/span>Image source<\/span><\/i><\/p>\n

<\/span><\/i><\/a><\/p>\n

Increasing employee retention starts with hiring the right people \u2014 those who are poised to grow with your company. They\u2019re truly excited about the work they do, they fit your culture, and they\u2019re always striving to improve.<\/span><\/p>\n

Importantly, this means hiring good managers too. A manager plays a central role in shaping the experience of every person on the team. So, when promoting or hiring someone for this role, make sure they have what it takes. Do they communicate well and often, give feedback clearly, and stay calm and emotionally balanced during tough times?<\/span><\/p>\n

Second, you need to put people into roles that use their main strengths. Redesign roles to center on specific skill sets, instead of expecting each person to handle a laundry list of tasks. This can seriously boost efficiency.<\/span><\/p>\n

Third, give them plenty of guidance and encouragement. Embrace the philosophy of servant leadership<\/a>, which holds that you\u2019re there to support them. Check in at least a few times a week to make sure they stay on the right track and feel connected to the team. As I shared in a recent post on our three-step hiring process<\/a>, one of our core staff members, Hannah, helped us realize the vital importance of holding regular check-ins with VAs. By coaching both our team and clients on how to do this, she played a key role in boosting retention of virtual employees.<\/span><\/p>\n

Once Tyler\u2019s company took the above steps, people stopped leaving. He made sure to delegate the right tasks to each person, clarifying roles and expectations. And he persuaded leaders to hire a couple of virtual assistants, who took the burden of admin tasks off of other employees\u2019 shoulders. Customer service and sales staff then had the chance to focus on working with clients, using their key strengths. As a result, their team built stronger relationships with their clientele. Like the companies described above, they dramatically grew the volume of business they could handle through solid employee retention strategies.<\/span><\/p>\n

What could your company achieve with 90% retention? Let\u2019s <\/span><\/i>set up a call<\/span><\/i><\/a> to discuss how IA Blueprint can help you hire the perfect people for your team \u2014 and people who want to grow with you over the long-term. We\u2019ll also share pointers on how to integrate virtual assistants onto the team, boosting retention by keeping everyone connected and working together effectively.\u00a0<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"

Achieving 90% employee retention helps companies build strong and lasting relationships with customers. We explore how to reach that ambitious goal, looking at the impressive results this has delivered for our clients.<\/p>\n","protected":false},"author":3,"featured_media":210,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-227","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-beaux-pilgrim","entry"],"_links":{"self":[{"href":"https:\/\/www.iablueprint.com\/blog\/wp-json\/wp\/v2\/posts\/227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iablueprint.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.iablueprint.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.iablueprint.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iablueprint.com\/blog\/wp-json\/wp\/v2\/comments?post=227"}],"version-history":[{"count":1,"href":"https:\/\/www.iablueprint.com\/blog\/wp-json\/wp\/v2\/posts\/227\/revisions"}],"predecessor-version":[{"id":229,"href":"https:\/\/www.iablueprint.com\/blog\/wp-json\/wp\/v2\/posts\/227\/revisions\/229"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.iablueprint.com\/blog\/wp-json\/wp\/v2\/media\/210"}],"wp:attachment":[{"href":"https:\/\/www.iablueprint.com\/blog\/wp-json\/wp\/v2\/media?parent=227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.iablueprint.com\/blog\/wp-json\/wp\/v2\/categories?post=227"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.iablueprint.com\/blog\/wp-json\/wp\/v2\/tags?post=227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}