Agency Bill Policy renewal process

  1. Once you receive the renewal offer from the insurance company
  2. Verify coverage and premium against expiring term
  3. If same as expiring or within acceptable premium difference offer to client skip to # 3
  4. If a significant change in premium or coverage remarket to other insurance companies
  5. Check the client’s prior payment method by reviewing the Invoice Screen in Ezlynx ( you may need to alter date range to include the preceding term) and/or checking the Documents tab for the prior finance agreement. The previous invoice should show if the policy was financed or not.
  6. Send renewal request to client with supporting document as directed by the companies renewal offer as well as:
  7. Finance agreement if applicable
  8. Finance agreement EFT form (always offer EFT not as an option but as mandatory)
  9. E-pay Policy payment link completed so there is no question regarding payment amount.
  10. Once documents are returned from client and payment has been received do the next steps
  11. Send a copy of signed documents and finance agreement (if applicable) to the insurance company with a request to renew
  12. Send a copy of the finance agreement with EFT form to the finance company
  13. Record the payment against the client’s account
  14. Create the Agency Bill invoice form including a copy of the company invoice and finance agreement (if applicable) to Beaux
  15. When the binder or new policy number is received, please let the finance company know the policy number.
  16. File all documents in Ezlynx
  17. Set a reminder to look for the policy from the carrier.
  18. Once the policy is received:
  19. Email and text client that their policy has renewed and a copy of the policy can be found at the portal. If they have trouble logging in it is because we

don’t have their email address and cell phone numbers as the primary contacts in Ezlynx.